Política de privacidad

PRIVACY POLICY

Last Updated: [Date]

1. WHO WE ARE

METROPOLE PRODUCTS S.L. is committed to protecting your privacy and ensuring that your personal data is processed securely and transparently.

This Privacy Policy explains how METROPOLE PRODUCTS S.L. collects, uses, stores and protects your personal data when you visit our website, place an order, create an account or interact with our services.

Data Controller:

METROPOLE PRODUCTS S.L.
Carrer del Bruc 149, Local
08037 Barcelona, Spain
VAT No.: ESB19800697
Email: contact@metropole-banos.eu
Website: www.metropole.es

METROPOLE processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Spanish data protection legislation.

2. PERSONAL DATA WE COLLECT

Depending on your interaction with our website, we may collect the following information:

Identification Information

  • First name
  • Last name
  • Title (if provided)

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Delivery information
  • Customer service communications

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

Payment Information

Payments are processed securely through third-party payment providers.

METROPOLE does not store complete credit card details.

3. WHY WE COLLECT YOUR DATA

We use your personal data for the following purposes:

Order Management

  • Processing orders
  • Delivering products
  • Managing returns and withdrawals
  • Providing customer support

Account Management

  • Creating and maintaining customer accounts
  • Managing customer preferences

Communication

  • Responding to enquiries
  • Providing order updates
  • Sending service-related communications

Marketing

Where permitted by law or where consent has been provided, we may send newsletters, promotions and product updates.

Customers may unsubscribe at any time.

Fraud Prevention

  • Preventing fraudulent transactions
  • Verifying customer identity
  • Protecting website security

Analytics and Improvement

  • Improving website performance
  • Understanding customer behaviour
  • Enhancing user experience

4. LEGAL BASIS FOR PROCESSING

METROPOLE processes personal data on one or more of the following legal bases:

  • Performance of a contract (processing orders and deliveries)
  • Compliance with legal obligations
  • Legitimate business interests
  • Customer consent where required by law

Where processing is based on consent, consent may be withdrawn at any time.

5. WHO HAS ACCESS TO YOUR DATA

Your personal data is only accessible to:

  • METROPOLE employees who require access to perform their duties
  • Payment service providers
  • Logistics and transport providers
  • IT service providers
  • Marketing service providers
  • Professional advisors where necessary
  • Public authorities where legally required

METROPOLE does not sell or rent personal data to third parties.

6. INTERNATIONAL DATA TRANSFERS

Personal data is generally processed within the European Economic Area (EEA).

If data is transferred outside the EEA, METROPOLE will ensure appropriate safeguards are implemented in accordance with GDPR requirements.

7. HOW LONG WE KEEP YOUR DATA

Personal data is retained only for as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes
  • Prevent fraud

Customer account information may be retained while the account remains active.

Marketing data will be retained until consent is withdrawn or the customer unsubscribes.

8. YOUR RIGHTS

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:

contact@metropole-banos.eu

METROPOLE may request proof of identity before processing certain requests.

9. MARKETING COMMUNICATIONS

Customers may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link included in emails
  • Contacting contact@metropole-banos.eu

Service-related communications concerning orders and deliveries may still be sent where necessary.

10. COOKIES

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites function properly and improve the user experience.

Why We Use Cookies

METROPOLE uses cookies to:

  • Ensure website functionality
  • Remember customer preferences
  • Maintain shopping cart information
  • Improve website performance
  • Analyse website traffic
  • Measure marketing effectiveness

Managing Cookies

Most browsers allow users to manage cookie settings.

Users may choose to accept, reject or delete cookies through their browser settings.

Please note that disabling cookies may affect certain website functions, including checkout and account access.

11. CONTACT

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

METROPOLE PRODUCTS S.L.
Carrer del Bruc 149, Local
08037 Barcelona, Spain

Email: contact@metropole-banos.eu

Website: www.metropole.es