Shipping policy

Delivery times

The usual delivery time is 3 to 5 working days in mainland Spain and 5 to 8 days in Portugal, from confirmation of the order. Delivery times are also shown on each product page and are estimates. Once the order has been dispatched you will receive the corresponding tracking information.

Delivery charges

Delivery is free of charge across Spain and Portugal and includes delivery to the door of your home. Exception: delivery of a bathtub to mainland Portugal costs €39 per order, VAT included. Orders arrive within 3-5 working days in mainland Spain and 5-8 working days in Portugal. The exact cost is shown in the cart before you complete your purchase.

Delivery

Large items such as bathtubs and shower trays are delivered to the door of your home by a specialist carrier. Carrying the item to an upper floor, bringing it inside the home, unpacking it and removing the packaging are not included in the delivery service.

For deliveries by specialist carrier, a valid telephone number must be provided so that receipt of the goods can be arranged.

If delivery cannot be completed because of an incorrect address, lack of access or the absence of the recipient, Metropole reserves the right to pass on any additional costs incurred.

Inspecting the goods

We recommend that you inspect the goods carefully at the time of delivery and before installing them.

If the packaging or the product shows visible damage, you must notify us within 48 hours of receiving the order, attaching photographs of the product, the packaging and the shipping label.

Installation

Products must not be installed before they have been inspected.

Once a product has been installed it is deemed accepted by the customer, except in the case of manufacturing defects that could not reasonably have been detected before installation.

Installation costs

Metropole is not liable for the costs of installation, removal, labour, plumbing, tiling, additional transport or any other indirect expense connected with the replacement or return of a product.